Shipping policy
Where we ship:
We ship internationally to anywhere in the world excluding Russia and Belarus.
We do not ship to Australia, Norway or Switzerland, however, we have distributors and dealers in these markets. Please feel free to contact us if you cannot get the product you want from these sources.
Frames ship free of charge regardless of where they are shipped*.
* at our discretion and within reason - you're not getting a frame shipped to Antarctica for free!
Where we are based:
We ship from our warehouse in the United Kingdom (UK). If you are located in the UK VAT is included in the price.
International Orders/Tax and Duty:
For orders dispatching to the following territories all taxes and duties are included in the price:
- European Union
- USA
- Canada
You will NOT receive any additional duty or tax upon import.
For other territories, you are liable for all duties and taxes payable at the point of entry into your country. These will be calculated by our shipping agent and invoiced directly to you.
It is your responsibility to be aware of these fees.
Shipping Costs:
Shipping is calculated at checkout and dependent on your location as follows (also applies in other currencies using GBP equivalent):
UK: £5 up to £50, Free over £50
Most of Europe: £15 up to £300, Free over £300
USA and Canada: £20 up to £1500, Free over £1500
Rest of World: £30 up to £1500, Free over £1500
Shipping Methods:
UK: FedEx / DHL / Royal Mail Signed For
Most of Europe: DHL / FedEx
Rest of World: DHL / FedEx
Shipping Timeframe:
We generally aim to dispatch parts order the next working day. Frame orders can take up to 3 working days to dispatch.
UK: Dispatched on a next working day service*
Most of Europe: Dispatched on a 3-4 working day service*
USA and Canada: Dispatched on a 5-7 working day service*
Rest of World: Dispatched on a 5-10 working day service*
* We are not liable for shipping or customs delays
