Refund policy

We have a 30-day return policy*, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that if the item is un-wanted then you are liable for return shipping costs. If your order shipped outside the UK - the outward shipping cost and card transaction costs will also be deducted from your refund at our discretion.

If you cancel your order before shipping, we reserve the right to cover our card transaction costs.

To start a return, you can contact us at info@deviatecycles.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@deviatecycles.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

* Our standard return policy does not apply to frames ordered with any other component which constitutes a custom order. For example a custom build where we have ordered in parts or a frame whereby we have fitted a headset.